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Privacy Policy

Privacy Policy for Discover Dubai, LLC

 

Introduction

Welcome to Discover Dubai, LLC. We value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.escapetodubai.com. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

 

Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards.

 

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

 

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site.

 

Mobile Device Data

Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.

 

Third-Party Data

Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Site permission to access this information.

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Use of Your Information


Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use the information collected about you via the Site to:
 

  • Create and manage your account

  • Process your transactions and send you related information, including purchase confirmations and invoices.

  • Personalize and improve your experience on our website.

  • Provide you with customer support and respond to your inquiries.

  • Communicate with you about our services, offers, promotions, and events.

  • Monitor and analyze usage and trends to improve your experience with the Site.

  • Send you technical notices, updates, security alerts, and support and administrative messages.

  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

  • Comply with legal and regulatory requirements.


Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

Other Third Parties

We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.

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Security of Your Information


Discover Dubai, LLC
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you become aware of any data we have collected from children under age 13, please contact us at contact@escapetodubai.com.

Your Rights:

You have the right to:

  • Access the personal data we hold about you.

  • Request the correction of inaccurate personal data.

  • Request the deletion of your personal data.

  • Object to the processing of your personal data.

  • Request restriction of processing your personal data.

  • Request the transfer of your personal data.

  • Withdraw your consent at any time where we are relying on consent to process your personal data.


If you wish to exercise any of these rights, please contact us at contact@escapetodubai.com.

Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. If we make changes to this privacy policy, we will post the revised policy on the Site and update the "Last Updated" date at the top of this policy.

Contact Us

If you have questions or comments about this privacy policy, please contact us at:

Discover Dubai, LLC
Email: infot@escapedubai.com
Phone: 551-799-3710 / 551-799-3698

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CANCELLATIONS:

  • All tickets for all attractions are non-refundable.

  • Shared and private tours must be canceled 48 hours before the tour start time, otherwise it will be considered a no-show and full charges will apply.

For complete programs:

  • Cancellations made 45 days before arrival will incur a penalty of 25% of the total booking amount.

  • Cancellations made 30 days before arrival will incur a penalty of 50% of the total booking amount.

  • Cancellations made 21 days before arrival will incur a penalty of 100% of the total booking amount.

  • Cancellations not confirmed by escapedubai.net will be treated as a no-show and will incur a 100% charge of the booking amount.

  • Visas once issued will incur a 100% fee.

FAILED PAYMENTS:

All transactions which have failed and where we have received payment confirmation from the payment gateway, will be automatically refunded to your bank account within 3-21 working days from the date of transaction and a confirmation mail will be sent to your email registered with us. Only the actual transaction amount will be refunded excluding payment gateway charges and service tax. However, for cases where you have received a success confirmation but not received services or any other case, you are welcome to log a complaint by sending us an e-mail to customer care Email given on this website. We request you to fill all the relevant and mandatory fields asked at contact us page to help us serve you better.

Moreover in all cases our liability is only restricted to providing you a valid refund to the extent of payment received by us. We shall not be responsible for any other claim or consequential liability arising out of failed services on our system.

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Thank you for transacting with us.

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